Our client, a reputable company operating in Iraq, is hiring for this position.
Job Summary
Handles customer inquiries and complaints by phone and digital channels.
Key Tasks
- Answer calls and chats and log them in the CRM
- Resolve issues or escalate them to the relevant department
- Follow-up calls and upselling
- Update customer records in the system
- Follow call scripts and quality standards
Responsibilities
- Meet satisfaction and handling-time targets
- Provide polite and professional service
- Protect customer data
- Meet daily call targets
Qualifications
High school diploma or above, communication skills, at least two languages.
Key Skills
- Communication
- Customer service
- CRM
- Problem solving
- Patience
Software & Systems
CRM systems; call center software; MS Office
How to Apply
Apply through this page and attach your updated CV. Shortlisted candidates will be contacted by our recruitment team. All applications are treated with full confidentiality.