Our client, a reputable company operating in Iraq, is hiring for this position.
Job Summary
Leads customer service teams and improves the end-to-end customer experience.
Key Tasks
- Set service standards and KPIs
- Analyze customer feedback and complaints
- Lead and coach customer service teams
- Design customer journey improvements
- Prepare customer satisfaction reports
Responsibilities
- Customer satisfaction and loyalty
- Fast and effective complaint resolution
- Improve service across all channels
- Lead and develop service teams
- Turn feedback into action
Qualifications
Bachelor's degree, 6+ years in customer service including management, excellent communication.
Key Skills
- Customer experience
- Team leadership
- Data analysis
- Process improvement
- Communication
Software & Systems
CRM (Odoo Helpdesk / Salesforce); survey tools; Power BI
How to Apply
Apply through this page and attach your updated CV. Shortlisted candidates will be contacted by our recruitment team. All applications are treated with full confidentiality.